If something is not working or you have a question, here is how to get help.
Send feedback from the app
The fastest way to reach us is through the in-app feedback form. Open Clairté → Settings → About → Send feedback. Your message goes directly to the developer.
Common questions
My insight did not generate — Insight generation requires an internet connection and runs once a week. If it failed, Clairté will retry automatically on your next app open.
I want to delete all my data — Go to Settings → Your data → Delete all data. This permanently removes all entries, insights, and your anonymous identifier from the device.
Does Clairté back up my data? — No. All data is stored locally on your device and excluded from iCloud backup by design.
I forgot to log a previous day — Tap any day tile in the current week (Sunday to Saturday) on the Home screen to log or edit that day's entry. Days from previous weeks cannot be edited.
Can I change my notification time? — Yes. Go to Settings → Notifications → Daily reminder and adjust the time.
About your data
Your journal entries never leave your phone except to generate your weekly insight, which is processed anonymously and not stored. For full details, see the Privacy Policy.
Contact
For anything not covered above, use the in-app feedback form in Settings → About → Send feedback. We read every message.